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Total Quality Management (TQM)


Total Quality Management (TQM) is "The management of all aspects of quality in regard to products and services provided to a customer, whether internal or external."

Total Quality encompasses the whole company and includes every aspect of a company's business from purchasing, through research, development and design to manufacturing, distribution sales and clerical staff.
It also includes finance, engineering and marketing.

Notable Clients

- Warburg / WDR

- Vontobel / Future Bank

- Unisys

- Trade Indemnity

- Transport for London

- Standard Bank Offshore

- Shell Exploration & Production

- Sema

- Seabank

- Philips Petroleum

- Prudential

- PricewaterhouseCoopers

- Pipeline Technologists

- Northern Information Systems

- Nato

- Microfocus / Millennium UK

- Lombard Direct

- Institute of Management Specialists

- IBM

- HM Customs & Revenue



There are certain relationships that exist, and processes, which need to be carried out efficiently that, interact with customers and suppliers.

These processes can be subdivided into tasks, which form inputs and outputs with corresponding suppliers and customers.

The quality inputs and outputs have to be understood and agreed at every level throughout the organisation.

Total Quality Management in essence is a methodology of achieving greater competence and competitive advantage.

The Japanese implemented this and as a result the quality and success of their goods spiralled upwards.

Many international businesses came to realise that unless they were able to implement and improve their own quality assurance systems, they would lose trade to the Japanese.

A number of standrads and frameworks are there to help you go forward with TQM, including ISO 9000,  ISO 20000, ITIL, COBIT etc.

Whichever route you wish to go, H2o is here to help you with first class know-how and expertise.

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